Giving Life to Legacy Email Accounts
- Sign Up Now for Uninterupted Service
- No Charges Until Your Next Billing Period
- Same Service + 24 Hour Support
- Email Services Starting @ $2.95/Month
SaveMyService is the only provider authorized to extend your email services. Learn More About How This Effects Your Email.
Welcome to SaveMyService!
Velocity has referred you to us to assist you in seamlessly maintaining your email services.
Please note: There are individual pages dedicated to each of the services you currently have with Velocity, which will soon be discontinued. Visit each page for detailed instructions on how we can support you in smoothly transitioning to new services.
Days of Service Left
- Sign Up Now for Uninterupted Service
- No Charges Until Your Next Billing Period
- Great Support Service
Do You Have a FREE Email?
If you are currently receiving your email for free as part of an internet or other Velocity service, there will be a nominal yearly charge for your email service. More information will be sent to you when you fill out the sign-up form.
You will not be charged until you formally agree to our email services later in the transition process.Premium Email Accounts
Your email will be automatically transitioned to us and you won’t need to pay for your service until your current billing cycle has ended.
SaveMyService is authorized to continue supporting you and your email.
Easy Opt-in Process
By signing up you are ensuring your current email service will continue to work as it always has.
We are the only company authorized to continue supporting you and your email.- Learn More
Your Email, Your Data
All your emails, folders, contacts, calendars, photos and other saved data will be transferred.
- Why Now
Hassle Free
Your email will be transferred to our servers. Within the next 60 days, your current service provider will no longer support your current email address and service.
/* -- The root styles must go in the element of the structure with the name "Card". --*/
.card-feature-61__wrapper {
counter-increment: item;
/* Styles and configuration of the outgoing card counter */
.card-feature-61:before {
/* You can remove the text “decimal-leading-zero” if you do not want the number to have a leading zero. */
content: counter(item, decimal-leading-zero);
font-size: var(--text-2xl);
font-weight: 700;
line-height: 1.2;
color: var(--dark);
}
}
Velocity Internet Services will be disconnected
Do you also have Internet Services that are expiring?
The Benefits
It's Easy to Keep Your Email Address, and It's Hassle Free!
Changing emails is a hassle, involving updates to contacts, downloading crucial documents and photos, and managing various online accounts tied to your old email. Not to mention the time-consuming process of setting up your email on all devices. But worry not! We're here to simplify things for you. Keep your current email seamlessly now and in the future.
Offering Extended Service To Internet Service Provider Emails
Stay connected with your email now and into the future.
Did you know that some cable and internet providers offer email services as part of their plans? However, these services can change hands and be renamed, leaving you with outdated 'legacy' emails. While providers try their best to maintain these emails, it becomes increasingly challenging as their service offerings evolve.
That's where SaveMyService comes to the rescue!
Email Bundled as Part of Another Service
Free Email
With the disconnection of ATM/DSL and other internet offerings, the bundles from Velocity will no longer be available. Your current email domain (ex. Usfamily.net) and mailbox is being transferred to SaveMyService so we can continue to provide email service for your current email address.
Because the bundle is no longer available, there will be a nominal annual charge $30.00 (basic email) to provide you with this service. By continuing to use your current email address, you will avoid needing to update all your internet accounts subscribed with your current email. Also, you will avoid any confusion and lost emails from others who communicate with you via your current address.
When you sign-up to continue your email with SaveMyService, we will contact you with information on when we will transfer your email service, including all your current emails and attachments in that email box. Also, we will include information for instructions on how to access your email in a new location. If you are using a local client, like Outlook, we will include instructions on where to access your email.
We will not charge the annual fee until your mailbox has been moved to the SaveMyService email platform.
Please see the Frequently Asked Questions (FAQ) section for more information.
Frequently Asked Questions
Search through our FAQ's below, but if you can't find what you need, just reach out to us!
We have received numerous inquiries regarding payment as contracts are approaching their conclusion. Due to our focus on ensuring a seamless migration and maintaining access to your email, we have postponed billing. Please rest assured that you will not lose access to your email.
We will honor the remaining duration of your Velocity contract for email services. An invoice will be sent to you via email when your current contract expires. If your contract has already expired or is about to do so, an annual invoice will be issued once the migration process has been completed for all customers. We are anticipating that timeline to be at the end of July or August.
Please be aware of scammers sending emails asking you to pay. We have had a couple reported to us already.
🚨 Recent Phishing Attempts
Several customers have reported phishing emails to info@savemyservice.com, and we sincerely appreciate it. Reporting these messages helps us add bad senders to our domain-wide blacklist for @usfamily.net, keeping future emails from those senders quarantined before they even hit your inbox. Your reports help protect not just you, but others as well.
🛡️ SPAM Filtering with SpamExperts
We use powerful filtering software called SpamExperts to help manage unwanted emails. The easiest way to train the system is simple:
- Webmail Users: Move spam messages into the
SPAMfolder. - Mail Client Users (like Outlook, Thunderbird, Apple Mail): Use your app’s built-in “Mark as Junk” or “Move to Spam” feature.
(Tip: try a Google search likehow to mark spam in Outlookfor quick instructions.)
⚙️ Accessing Your Personal Spam Panel
You can manage your own spam filtering preferences right from within Webmail. Here’s how:
- Log in at webmail.usgo.net
- Click the gear icon in the upper-right corner
- Select Settings
- On the left side, click Mail → SpamPanel
Your Spam Panel will now be visible.
📸 Image here showing the SpamPanel interface (we’ll update this soon)
From here, you can:
- Whitelist senders you always want to receive mail from
- Blacklist senders you never want to hear from again
- We recommend unsubscribing from mailing lists (if available) instead of blacklisting
📤 Releasing Quarantined Messages
SpamExperts occasionally catches legitimate emails by mistake. You can release them from quarantine by logging into your Spam Panel and reviewing flagged messages. One click lets you allow and deliver them to your inbox.
📘 SpamExperts Spam Panel – Netsville Support
This guide provides a helpful overview. The only difference is that you access your panel from inside Webmail, as shown above.
Yes, there are free emails out there and you can get one. When you use a free email client like Google or Microsoft, they use the content of the emails you receive and send to feed their search algorithms. This drives individual accuracy in their online advertising business (Google Ads), however has a direct impact on privacy. How an individual feels about this email model differs, however, having a paid email account is a way to ensure your email content is not used for alternate business purposes.
If you are paying for services your current provider are disconnecting, then you will need to either stop or adjust your automated payments to them for those discontinued services.
For any service transitioned to SaveMyService for ongoing support, SaveMyService will honor the time left in your payment period. For example, if you paid for an annual email subscription at the end of December 2024 to cover 2025, SaveMyService will provide service for you through December of 2025 and invoice you for an annual payment due at the end of December 2025 to cover all of 2026.
SaveMyService does not keep your credit card data on-file. SaveMyService works with Stripe as a payment service provider who will manage your payments and payment information. Stripe is a well-known and trusted financial service provider with thousands of business customers like SaveMyService and millions of end-users like yourself.
Yes, electronic payments (ACH or Credit Card through Stripe) are recommended, but we (SaveMyService) will have an option where you can pay by check. However, there will be a check-handling processing fee.
Yes, SaveMyService works with Stripe to facilitate customer payments. Through Stripe, you can automate either ACH or credit card transactions for the amount and frequency that is appropriate. When you receive your first invoice from SaveMyService, you will have the option to set up an automated payment with Stripe.
SaveMyService has a number of telecom-based services that they offer now and will be expanding in the near future. Currently they are focused on transitioning your service on a like-for-like basis and give you the opportunity to explore additional services once your current services have been transitioned.
Yes. Assuming you sign-up with SaveMyService, and once your current services scheduled for discontinuance are transferred, SaveMyService will have products available for you to transition other services as well.
// open on link
document.addEventListener("DOMContentLoaded", function() {
// Remove the 'brx-open' class from both accordions
document.getElementById("end-of-life").classList.remove("brx-open");
document.getElementById("your-data").classList.remove("brx-open");
document.getElementById("service-stopping").classList.remove("brx-open");
});
// Scroll and open on link click
document.addEventListener("click", function(event) {
var targetId = event.target.getAttribute("href");
if (targetId && targetId.startsWith("#")) {
event.preventDefault();
var targetAccordion = document.querySelector(targetId);
if (targetAccordion) {
setTimeout(function() {
targetAccordion.classList.add("brx-open");
window.scrollTo({
top: targetAccordion.offsetTop,
behavior: 'smooth'
});
}, 100);
}
}
});document.addEventListener('DOMContentLoaded', function() {
// Replace with your specific filter class or ID
var defaultFilter = document.querySelector('#faq-filter'); // Adjust selector accordingly
var selectElement = defaultFilter.querySelector('select');
if (selectElement) {
// Set the value of the select element to the desired default option
selectElement.value = 'email'; // Replace 'your-value' with the value of the default filter
selectElement.dispatchEvent(new Event('change')); // Trigger the change event
}
});Don't Miss Out
SaveMyService is the Preferred Partner to provide a migration for your current technology services.
- Keep Your Email
- Simplify Your Website Transition with SaveMyService
- Get the Best Internet Service
for Your Needs - Phone Services
- Great Support Service
Days of service left
The business decision has been made to discontinue some of your technical services. In order to give you a path to continued service, your provider has recommended SaveMyService to help with your transition. As with any discontinuation, there must be a deadline. This date is May 1st, 2025 (Vexus customers) or May 15th, 2025 (Velocity customers). It will take time to transition your account, so please don’t delay your decision to keep your current services active with SaveMyService or by choosing a different service on your own.
