SaveMyService is here to assist you in making the right technology choices. Learn More About Our Internet & Voice Recomendations For You.
Please note: There are individual pages dedicated to each of the services you currently have with Velocity, which will soon be discontinued. Visit each page for detailed instructions on how we can support you in smoothly transitioning to new services.
Review our vetted list of providers for your area.
Plans and options for all your needs.
Make the switch to keep your internet uninterupted. April 1st is last day your current service provider is supporting you.
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As your internet service is being discontinued, we have been authorized to work with other internet providers to refer you to a reputable and reliable provider for your internet service
Xfinity
Fast, reliable, and all-around excellent. Choose the plan right for you.
Up To
Up To
Up To
available in select areas
Up To
available in select areas
Velocity Email Services will be disconnected
Phone Services
Unlock crystal-clear communication with our VOIP ADSL service! Experience seamless voice calls and high-speed internet all through a single line. Say goodbye to dropped calls and sluggish connections—our reliable, high-performance solution ensures you stay connected with friends, family, and colleagues effortlessly. Switch today and enjoy competitive pricing, outstanding support, and a smooth communication experience that keeps you ahead of the game!
Please see the Frequently Asked Questions (FAQ) section for more information.
Search through our FAQ's below, but if you can't find what you need, just reach out to us!
We have received numerous inquiries regarding payment as contracts are approaching their conclusion. Due to our focus on ensuring a seamless migration and maintaining access to your email, we have postponed billing. Please rest assured that you will not lose access to your email.
We will honor the remaining duration of your Velocity contract for email services. An invoice will be sent to you via email when your current contract expires. If your contract has already expired or is about to do so, an annual invoice will be issued once the migration process has been completed for all customers. We are anticipating that timeline to be at the end of July or August.
Please be aware of scammers sending emails asking you to pay. We have had a couple reported to us already.
Several customers have reported phishing emails to info@savemyservice.com, and we sincerely appreciate it. Reporting these messages helps us add bad senders to our domain-wide blacklist for @usfamily.net, keeping future emails from those senders quarantined before they even hit your inbox. Your reports help protect not just you, but others as well.
We use powerful filtering software called SpamExperts to help manage unwanted emails. The easiest way to train the system is simple:
SPAM folder.how to mark spam in Outlook for quick instructions.)You can manage your own spam filtering preferences right from within Webmail. Here’s how:
Your Spam Panel will now be visible.
📸 Image here showing the SpamPanel interface (we’ll update this soon)
From here, you can:
SpamExperts occasionally catches legitimate emails by mistake. You can release them from quarantine by logging into your Spam Panel and reviewing flagged messages. One click lets you allow and deliver them to your inbox.
📘 SpamExperts Spam Panel – Netsville Support
This guide provides a helpful overview. The only difference is that you access your panel from inside Webmail, as shown above.
Yes, there are free emails out there and you can get one. When you use a free email client like Google or Microsoft, they use the content of the emails you receive and send to feed their search algorithms. This drives individual accuracy in their online advertising business (Google Ads), however has a direct impact on privacy. How an individual feels about this email model differs, however, having a paid email account is a way to ensure your email content is not used for alternate business purposes.
If you are paying for services your current provider are disconnecting, then you will need to either stop or adjust your automated payments to them for those discontinued services.
For any service transitioned to SaveMyService for ongoing support, SaveMyService will honor the time left in your payment period. For example, if you paid for an annual email subscription at the end of December 2024 to cover 2025, SaveMyService will provide service for you through December of 2025 and invoice you for an annual payment due at the end of December 2025 to cover all of 2026.
SaveMyService does not keep your credit card data on-file. SaveMyService works with Stripe as a payment service provider who will manage your payments and payment information. Stripe is a well-known and trusted financial service provider with thousands of business customers like SaveMyService and millions of end-users like yourself.
Yes, electronic payments (ACH or Credit Card through Stripe) are recommended, but we (SaveMyService) will have an option where you can pay by check. However, there will be a check-handling processing fee.
Yes, SaveMyService works with Stripe to facilitate customer payments. Through Stripe, you can automate either ACH or credit card transactions for the amount and frequency that is appropriate. When you receive your first invoice from SaveMyService, you will have the option to set up an automated payment with Stripe.
SaveMyService has a number of telecom-based services that they offer now and will be expanding in the near future. Currently they are focused on transitioning your service on a like-for-like basis and give you the opportunity to explore additional services once your current services have been transitioned.
Yes. Assuming you sign-up with SaveMyService, and once your current services scheduled for discontinuance are transferred, SaveMyService will have products available for you to transition other services as well.
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});The business decision has been made to discontinue some of your technical services. In order to give you a path to continued service, your provider has recommended SaveMyService to help with your transition. As with any discontinuation, there must be a deadline. This date is May 1st, 2025 (Vexus customers) or May 15th, 2025 (Velocity customers). It will take time to transition your account, so please don’t delay your decision to keep your current services active with SaveMyService or by choosing a different service on your own.
Continue Your Service
Please enter your contact information and the services you would like to continue with us. We will contact you with more details when your services are ready to be transitioned to our platform. You will not be charged until your services are transitioned to our platform.
Please Review All Services Offerings You Would Like to Include Before Filling Out this Form.
Help Desk
Still have questions? We are here to make your transistion seamless and trouble free.
