If you require assistance with your existing service, or need to verify your account number, call Velocity at 844-594-0011

Welcome to SaveMyService! 
Velocity has referred you to us to assist you in seamlessly maintaining your internet & phone services.

Please note: There are individual pages dedicated to each of the services you currently have with Velocity, which will soon be discontinued. Visit each page for detailed instructions on how we can support you in smoothly transitioning to new services.

Velocity, USFamily, Metronet, Gigabit Logos

Days of Service Left

  • Sign Up Now for Uninterupted Service
  • No Charges Until Your Next Billing Period
  • Great Support Service
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Internet Services

Our Trusted Partners

As your internet service is being discontinued, we have been authorized to work with other internet providers to refer you to a reputable and reliable provider for your internet service

CenturyLink Logo

CenturyLink

Reliable, secure high-speed internet

With CenturyLink Simply Unlimited Internet, you can choose from a wide range of available speeds that fit your online needs. Plus, you can connect several devices with super-fast in-home WiFi.

Get Started with CenturyLink

Simply Unlimited Internet

Up To

0 Mbps
  • Work from home and shop online
  • Unlimited data on a 99.9% reliable* network
    *Based on network uptime or availability
  • Connect multiple users and devices
  • Stream HD movies
  • No annual contract

Fiber Internet

Up To

0 Mbps
  • 20X faster upload speed than cable^
  • Unlimited data on a 99.9% reliable* network
    *Based on network uptime or availability
  • FREE installation - $129 value
  • WiFi equipment provided - no monthly charge
  • No annual contract
Quantum Fiber Logo

Quantum Fiber

Why fiber internet?

​Imagine streaming in 4K from multiple devices at once, downloading multiplayer games, or sharing your own videos at speeds up to 940 Mbps. Quantum Fiber means doing it all with the blazing-fast speed and reliability of our premium Q Fiber® internet service. Q Fiber’s complex technology is built for busy households and bustling businesses and ready to unleash all the ways you live and work.

Get Started with Quantum Fiber

Tier One

Up To

0 Mbps
  • Up to 500 Mbps download and upload speeds
  • Made for streaming shows, video calls, and working from home.‎

Limited availability. Service and rate in select locations only. 360 WiFi and other equipment lease charges, taxes, and fees are excluded from Price for Life offer and may be increased.

Tier Two

Up To

0 Mbps
  • Up to 940 Mbps download and upload speeds
  • Designed for HD streaming, marathon gaming, and running your smart home apps and devices.

Limited availability. Service and rate in select locations only. 360 WiFi and other equipment lease charges, taxes, and fees are excluded from Price for Life offer and may be increased.

Tier Three

Up To

0Gig
  • Up to 2 Gig download and 1 Gig upload speeds
  • Made for 4K movie nights, live-stream gaming, and homes and businesses full of connected devices.

Limited availability. Service and rate in select locations only. 360 WiFi and other equipment lease charges, taxes, and fees are excluded from Price for Life offer and may be increased.

Xfinity Logo

Xfinity

High-power internet, at the speed you need

Fast, reliable, and all-around excellent. Choose the plan right for you.

Get Started with Xfinity

Connect More

Up To

0 Mbps
  • Reliable and fast speeds for everyday
  • Smooth streaming experience with fewer delays
  • Download a 4K movie in about 6 minutes

Gigabit

Up To

0 Mbps
  • Download large files and content in a snap
  • Stream in HD and 4K throughout the house
  • Download a AAA video game in about 9 minutes

Gigabit Extra

Up To

0 Mbps
  • Share and download at lightning-fast speeds
  • Connect and live stream in 4K on every device
  • Download a AAA video game in about 8 minutes

available in select areas

Gigabit x2

Up To

0 Mbps
  • Maximum speed throughout the house
  • Supercharge 4K streaming on every device
  • Download a AAA video game in 4-1/2 minutes

available in select areas

Velocity Email Services will be disconnected

Do you also have Email Services that are expiring?

Frequently Asked Questions

Search through our FAQ's below, but if you can't find what you need, just reach out to us!

SaveMyService does not provide internet or phone services at this time.  However, they have been consulting in the industry for over 25 years.  With this experience, they can help you find the right service for your needs

SaveMyService is a new division of Exactpoint Technologies, a consultancy company working in the telecom industry for over fifteen years.  The employees of SaveMyService each have over 25 years of experience working with Email, Internet, Phone Service, Hosting and DNS technologies.  You can count on accountability and reliability in transitioning and supporting your services long-term. 

SaveMyService has information on the SaveMyService site where you can review providers and service packages.  If you sign-up for SaveMyService to help place your internet order, they can get the ball rolling by checking for your desired service in the requested provider’s area and confirming your order with you.  Once you’ve confirmed, they will place your order and your new internet provider will be in touch with you to schedule installation. 

Voice over IP” (VoIP) refers to a technology that allows users to make phone calls over the internet, essentially using a broadband connection instead of traditional phone lines to transmit voice communication digitally; it stands for “Voice over Internet Protocol” and enables calls through a computer, smartphone, or dedicated VoIP phone, depending on the service provider. There are many reasons for it’s popularity.  It is often cheaper than standard telephone service, can be bundled with your internet service, and can offer many more features, like voice mail and call forwarding, with software rather than additional devices. 

The standard telephone service through a “twisted copper pair” has been the standard for many decades. However, advances in Internet and wireless technology has catapulted Voice over IP (VoIP) to be a better alternative.  Unless you have some extreme requirements for “twisted pair” telephone service, like medical devices that only use standard telephone, we do recommend VoIP through your internet provider.  SaveMyService can understand your requirements for voice services and recommend the current services that best meet your needs. 

Currently your email box(s) is part of a product bundle.  However, Vexus Fiber will no longer be offering email services and therefore not able to include in a bundle for free.   Vexus Fiber is recommending SaveMyService to provide continued support for your current email box(s) since they are discontinuing email services beyond April 1st,2025. If you choose to establish an email address with an alternative service provider other than SaveMyService, you will no longer be able to use the email address you use today. Your email domain (examples: usfamily.net, nts-online.net) is being transferred toSaveMyService. If you would like to keep your current email address, you can sign up with SaveMyService. By opting in, you won’t need to inform anyone of a new email address and you won’t need to update your internet accounts (for example, Amazon, Netflix, WalMart, etc.) with your new address. You can sign up at savemyservice.com/vexus-email  

Yes, there are free emails out there and you can get one.  When you use a free email client like Google or Microsoft, they use the content of the emails you receive and send to feed their search algorithms. This drives individual accuracy in their online advertising business (Google Ads), however has a direct impact on privacy. How an individual feels about this email model differs, however, having a paid email account is a way to ensure your email content is not used for alternate business purposes. 

Depending on your current products and pricing, you may see a nominal difference in price for the services you are paying for.  For cases where you are receiving free services as part of a bundle, with your sign-up, we will be moving you to SaveMyService’s equivalent service for their standard price.  For example, basic email is $2.50/month/address billed annually.  Since your email service is no longer part of a bundle and now a la carte, SaveMyService needs to charge for the service.  

Yes.  Assuming you sign-up with SaveMyService, and once your current services scheduled for discontinuance are transferred, SaveMyService will have products available for you to transition other services as well. 

Yes.  Assuming you sign-up with SaveMyService, and once your current services scheduled for discontinuance are transferred, SaveMyService will have products available for you to transition other services as well.

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Continue Your Service

Get Started, It's Easy!

Please enter your contact information and the services you would like to continue with us. We will contact you with more details when your services are ready to be transitioned to our platform. You will not be charged until your services are transitioned to our platform.

Please Review All Services Offerings You Would Like to Include Before Filling Out this Form.

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Help Desk

Questions? Contact Us Today!

Still have questions? We are here to make your transistion seamless and trouble free.

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