About SaveMYService
Learn More About Us
SaveMyService is a company designed to assist and service customers whose technology services are about to be disconnected. SaveMyService is a subsidiary of Exactpoint Technologies.
At SaveMyService, we work with providers of legacy technology services who no longer wish to provide these services to their customers. we work with these providers to transition their customers to different platforms. Where appropriate, SaveMyService extends these services for these customers or assists their customers to alternative solutions or service providers.
SaveMyService specializes in transitioning email hosting, domain and web hosting, Internet access, and VoIP services. As network providers transition their business, they no longer wish to support older technology or services that are not strategic to their business. That is where we play a key component to allowing you to either retain services or make it easy for you to transition to alternatives.
One example is that the legacy phone companies are positioning themselves to discontinue copper-based phone and Internet services. We work with you to locate alternative suppliers who can assist you and even help you place the orders to get you up and running.
In everything we do, we strive to make transitions and on-going technical services as easy as possible for affected customers.
Thank you for exploring our company and how we can help you. We look forward to a great relationship as we serve your technology transition and continuance needs.
The SaveMyService Team.
About Us
SaveMyService is a company designed to assist and service customers whose technology services are about to be disconnected. SaveMyService is a subsidiary of Exactpoint Technologies.
At SaveMyService, we work with providers of legacy technology services who no longer wish to provide these services to their customers. we work with these providers to transition their customers to different platforms. Where appropriate, SaveMyService extends these services for these customers or assists their customers to alternative solutions or service providers.
SaveMyService specializes in transitioning email hosting, domain and web hosting, Internet access, and VoIP services. As network providers transition their business, they no longer wish to support older technology or services that are not strategic to their business. That is where we play a key component to allowing you to either retain services or make it easy for you to transition to alternatives.
One example is that the legacy phone companies are positioning themselves to discontinue copper-based phone and Internet services. We work with you to locate alternative suppliers who can assist you and even help you place the orders to get you up and running.
In everything we do, we strive to make transitions and on-going technical services as easy as possible for affected customers.
Thank you for exploring our company and how we can help you. We look forward to a great relationship as we serve your technology transition and continuance needs.
The SaveMyService Team.
Frequently Asked Questions
Search through our FAQ's below, but if you can't find what you need, just reach out to us!
We have received numerous inquiries regarding payment as contracts are approaching their conclusion. Due to our focus on ensuring a seamless migration and maintaining access to your email, we have postponed billing. Please rest assured that you will not lose access to your email.
We will honor the remaining duration of your Velocity contract for email services. An invoice will be sent to you via email when your current contract expires. If your contract has already expired or is about to do so, an annual invoice will be issued once the migration process has been completed for all customers. We are anticipating that timeline to be at the end of July or August.
Please be aware of scammers sending emails asking you to pay. We have had a couple reported to us already.
🚨 Recent Phishing Attempts
Several customers have reported phishing emails to info@savemyservice.com, and we sincerely appreciate it. Reporting these messages helps us add bad senders to our domain-wide blacklist for @usfamily.net, keeping future emails from those senders quarantined before they even hit your inbox. Your reports help protect not just you, but others as well.
🛡️ SPAM Filtering with SpamExperts
We use powerful filtering software called SpamExperts to help manage unwanted emails. The easiest way to train the system is simple:
- Webmail Users: Move spam messages into the
SPAMfolder. - Mail Client Users (like Outlook, Thunderbird, Apple Mail): Use your app’s built-in “Mark as Junk” or “Move to Spam” feature.
(Tip: try a Google search likehow to mark spam in Outlookfor quick instructions.)
⚙️ Accessing Your Personal Spam Panel
You can manage your own spam filtering preferences right from within Webmail. Here’s how:
- Log in at webmail.usgo.net
- Click the gear icon in the upper-right corner
- Select Settings
- On the left side, click Mail → SpamPanel
Your Spam Panel will now be visible.
📸 Image here showing the SpamPanel interface (we’ll update this soon)
From here, you can:
- Whitelist senders you always want to receive mail from
- Blacklist senders you never want to hear from again
- We recommend unsubscribing from mailing lists (if available) instead of blacklisting
📤 Releasing Quarantined Messages
SpamExperts occasionally catches legitimate emails by mistake. You can release them from quarantine by logging into your Spam Panel and reviewing flagged messages. One click lets you allow and deliver them to your inbox.
📘 SpamExperts Spam Panel – Netsville Support
This guide provides a helpful overview. The only difference is that you access your panel from inside Webmail, as shown above.
Yes, there are free emails out there and you can get one. When you use a free email client like Google or Microsoft, they use the content of the emails you receive and send to feed their search algorithms. This drives individual accuracy in their online advertising business (Google Ads), however has a direct impact on privacy. How an individual feels about this email model differs, however, having a paid email account is a way to ensure your email content is not used for alternate business purposes.
If you are paying for services your current provider are disconnecting, then you will need to either stop or adjust your automated payments to them for those discontinued services.
For any service transitioned to SaveMyService for ongoing support, SaveMyService will honor the time left in your payment period. For example, if you paid for an annual email subscription at the end of December 2024 to cover 2025, SaveMyService will provide service for you through December of 2025 and invoice you for an annual payment due at the end of December 2025 to cover all of 2026.
SaveMyService does not keep your credit card data on-file. SaveMyService works with Stripe as a payment service provider who will manage your payments and payment information. Stripe is a well-known and trusted financial service provider with thousands of business customers like SaveMyService and millions of end-users like yourself.
Yes, electronic payments (ACH or Credit Card through Stripe) are recommended, but we (SaveMyService) will have an option where you can pay by check. However, there will be a check-handling processing fee.
Yes, SaveMyService works with Stripe to facilitate customer payments. Through Stripe, you can automate either ACH or credit card transactions for the amount and frequency that is appropriate. When you receive your first invoice from SaveMyService, you will have the option to set up an automated payment with Stripe.
SaveMyService has a number of telecom-based services that they offer now and will be expanding in the near future. Currently they are focused on transitioning your service on a like-for-like basis and give you the opportunity to explore additional services once your current services have been transitioned.
Yes. Assuming you sign-up with SaveMyService, and once your current services scheduled for discontinuance are transferred, SaveMyService will have products available for you to transition other services as well.
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