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We have laid out the instructions in a step-by-step manner in a detailed check-list.
Please download and print the check-list
Customers should prepare their accounts for migration. Please refer to the BEFORE checklist to step you through the actions you need to take to prepare for your migration. There are additional sections in this document that are used as reference.
At 10pm CDT, your current email system will be unavailable. Inbound emails will be queued and delivered after migration to the SaveMyService platform
IMPORTANT! Starting at 6:00am CDT, you will have access to your account on the SaveMyService platform. Please follow the AFTER steps in the MIGRATION CHECKLIST. Please allocate 30 minutes on or after Sunday, June 15th to complete the AFTER portion of the migration checklist.
Please note: You will not be able to access your email until this first-use setup process is completed.
After Sunday, June 1st, paid email customers will receive invoices at the end of their current paid contract. Customers receiving bundled ($0) email services will receive invoices for services on the SaveMyService platform starting May 1st, 2025.
/* -- The root styles must go in the element of the structure with the name "Card". --*/
.card-feature-61__wrapper {
counter-increment: item;
/* Styles and configuration of the outgoing card counter */
.card-feature-61:before {
/* You can remove the text “decimal-leading-zero” if you do not want the number to have a leading zero. */
content: counter(item, decimal-leading-zero);
font-size: var(--text-2xl);
font-weight: 700;
line-height: 1.2;
color: var(--dark);
}
}Search through our FAQ's below, but if you can't find what you need, just reach out to us!
Several customers have reported phishing emails to info@savemyservice.com, and we sincerely appreciate it. Reporting these messages helps us add bad senders to our domain-wide blacklist for @usfamily.net, keeping future emails from those senders quarantined before they even hit your inbox. Your reports help protect not just you, but others as well.
We use powerful filtering software called SpamExperts to help manage unwanted emails. The easiest way to train the system is simple:
SPAM folder.how to mark spam in Outlook for quick instructions.)You can manage your own spam filtering preferences right from within Webmail. Here’s how:
Your Spam Panel will now be visible.
📸 Image here showing the SpamPanel interface (we’ll update this soon)
From here, you can:
SpamExperts occasionally catches legitimate emails by mistake. You can release them from quarantine by logging into your Spam Panel and reviewing flagged messages. One click lets you allow and deliver them to your inbox.
📘 SpamExperts Spam Panel – Netsville Support
This guide provides a helpful overview. The only difference is that you access your panel from inside Webmail, as shown above.
We have received numerous inquiries regarding payment as contracts are approaching their conclusion. Due to our focus on ensuring a seamless migration and maintaining access to your email, we have postponed billing. Please rest assured that you will not lose access to your email.
We will honor the remaining duration of your Velocity contract for email services. An invoice will be sent to you via email when your current contract expires. If your contract has already expired or is about to do so, an annual invoice will be issued once the migration process has been completed for all customers. We are anticipating that timeline to be at the end of July or August.
Please be aware of scammers sending emails asking you to pay. We have had a couple reported to us already.
Friday, May 23rd – Detailed Migration Instructions and Migration Checklist are available. You can download them from https://www.savemyservice/transition-checklist.
May 23rd to May 30th – Customers are advised to prepare their accounts for migration. Please refer to the BEFORE checklist for the required actions needed to prepare for the migration. There are additional sections in this document that serve as references.
Saturday, May 31st – At 10pm CDT, your current email system will be unavailable. Inbound emails will be queued and delivered after migration to the SaveMyService platform.
Sunday, June 1st – IMPORTANT! You can access your SaveMyService account starting at 6:00 AM CDT. Follow the MIGRATION CHECKLIST’s AFTER steps. Allocate 30 minutes on or after Sunday, June 15th to complete the AFTER checklist.
Please note: You will not be able to access your email until you’ve completed the steps on the AFTER Checklist.
Effective Sunday, June 1st, customers will begin receiving invoices for services rendered on the SaveMyService platform starting from May 1st, 2025, the official disconnection date.
We have been working hard behind the scenes to prepare for your migration. We are excited to move your email address(es) and mailbox(es) to our platform and provide services for you.
Thank you – Your SaveMyService Team
This guide does not reset your email password. It simply updates the saved password inside Bluemail after you’ve changed it elsewhere, such as Webmail or your provider’s portal.
Yes! That is the purpose of migrating to SaveMyService. You’ll be able to continue using your same email address. That eliminates the need to update web site accounts with a new address and inform everyone you communicate with through email of a new address.
The first-use instructions and the migration process we are using are meant to minimize the technical knowledge needed to be successful. If you follow the first-use instructions carefully, anyone should be able to successfully access their account after migration.
No. When migrating resources from one platform to another, end-user access to those resources will cause missing or duplicated assets to exist. It is best to restrict access during the migration process.
📧 Incoming Mail Settings (IMAP)
mail.usgo.net📩 Incoming Mail Settings (POP3)
mail.usgo.net📤 Outgoing Mail Settings (SMTP)
mail.usgo.net💡 Helpful Tip
Always use your full email address when asked for “Username.”
Remember: Most users won’t need to touch these settings at all. They’re simply here as a backup resource if technical issues arise or if you need to set up email on a new device later.
⚠️ Important Note: Only Use These Settings If You’re Having Problems
The following technical settings are provided for troubleshooting purposes only. If your email is currently working fine after the migration — meaning you can send and receive emails without any problems — you do not need to change anything.
📧 Incoming Mail Settings (IMAP)
imap.siteprotect.com📩 Incoming Mail Settings (POP3)
securepop.siteprotect.com📤 Outgoing Mail Settings (SMTP)
smtp.siteprotect.comThis guide adds the email account to Outlook only. It does not create or activate the email address on the server. If this is a brand-new mailbox, please contact us first so we can set it up on the server for you.
Look at the top-left corner of Outlook:
you@yourdomain.com) and click Connect.mail.yourdomain.commail.yourdomain.comyou@yourdomain.com) and click Continue.mail.yourdomain.commail.yourdomain.comThis guide does not reset your email password. It only updates your saved password in the app after you’ve changed it with your provider or in Webmail.
// open on link
document.addEventListener("DOMContentLoaded", function() {
// Remove the 'brx-open' class from both accordions
document.getElementById("end-of-life").classList.remove("brx-open");
document.getElementById("your-data").classList.remove("brx-open");
document.getElementById("service-stopping").classList.remove("brx-open");
});
// Scroll and open on link click
document.addEventListener("click", function(event) {
var targetId = event.target.getAttribute("href");
if (targetId && targetId.startsWith("#")) {
event.preventDefault();
var targetAccordion = document.querySelector(targetId);
if (targetAccordion) {
setTimeout(function() {
targetAccordion.classList.add("brx-open");
window.scrollTo({
top: targetAccordion.offsetTop,
behavior: 'smooth'
});
}, 100);
}
}
});document.addEventListener('DOMContentLoaded', function() {
// Replace with your specific filter class or ID
var defaultFilter = document.querySelector('#faq-filter'); // Adjust selector accordingly
var selectElement = defaultFilter.querySelector('select');
if (selectElement) {
// Set the value of the select element to the desired default option
selectElement.value = 'email'; // Replace 'your-value' with the value of the default filter
selectElement.dispatchEvent(new Event('change')); // Trigger the change event
}
});Migration is complete. You can start your “After Checklist” any time (download “Check List” from this page). You may see an “FL” in the upper right-hand corner of your screen once you are in Webmail. This is where you can update your name and other information.
Help Desk
Still have questions? We are here to make your transistion seamless and trouble free.
