Incoming Mail Server (IMAP)

• Server Name: mail.usgo.net
• Port: 993
• Encryption: SSL/TLS
• Authentication: Password (normal)
• Username: Full email address (e.g., yourname@usfamily.net or yourname@nts-online.net)
  
• Password: Your email password

📤 Outgoing Mail Server (SMTP)

• Server Name: mail.usgo.net
• Port: 465
• Encryption: SSL/TLS
• Authentication: Required
• Username: Full email address (same as incoming)
• Password: Your email password

📬 Optional POP3 Settings (Use only if your current mail client setting is set to POP instead of IMAP)

• Incoming Server (POP3): mail.usgo.net
• Port: 995
• Encryption: SSL/TLS
• Username: Full email address
• Password: Your email password

Overview

This guide walks you through adding your email account to the classic Microsoft Outlook desktop app (Outlook 2016, 2019, 2021, and Microsoft 365 Classic) using IMAP. IMAP keeps your messages synchronized between the server and all your devices, so anything you read, send, or file in Outlook is reflected everywhere else you check your mail.

Before you begin

Have the following ready:

• Your full email address (for example, yourname@usgo.net)
• Your email account password
• Confirmation that you are using Outlook Classic — not the “New Outlook” toggle. If the toggle in the upper-right of Outlook says New Outlook is On, switch it Off before continuing. The steps below do not apply to New Outlook or Outlook on the Web.

Server Settings (Quick Reference)

Use these settings any time Outlook asks for server information.

IMAP — Incoming Mail

SMTP — Outgoing Mail

Step 1 — Open the Account Setup Wizard

1. Launch Outlook.
2. Click the File tab in the upper-left corner.
3. On the Info screen, click Add Account.

Tip: If this is the first time you’ve ever opened Outlook, the Add Account wizard will start automatically — skip to Step 2.

Step 2 — Choose Manual Setup

Outlook will try to auto-configure your account, but for IMAP we recommend setting it up manually so the correct ports and encryption are used.

1. When prompted, enter your full email address.
2. Click Advanced options, then check the box for Let me set up my account manually.
3. Click Connect.
4. On the Choose account type screen, select IMAP.

Step 3 — Enter the IMAP and SMTP Server Settings

On the IMAP Account Settings screen, enter the following:

Incoming mail

• Server: mail.usgo.net
• Port: 993
• Encryption method: SSL/TLS
• Leave Require logon using Secure Password Authentication (SPA) unchecked.

Outgoing mail

• Server: mail.usgo.net
• Port: 465
• Encryption method: SSL/TLS
• Leave Require logon using Secure Password Authentication (SPA) unchecked.

Click Next when finished.

Step 4 — Enter Your Password

1. When prompted, type your email account password.
2. Click Connect.

Outlook will test the incoming and outgoing server connections. When both show a green checkmark, click Done.

Step 5 — Verify Outgoing Server Authentication

This step ensures Outlook uses your credentials when sending mail. Skipping it is the most common cause of “cannot send” errors.

1. Go to File → Account Settings → Account Settings.
2. Double-click your new email account.
3. Click More Settings (lower-right).
4. Open the Outgoing Server tab.
5. Check My outgoing server (SMTP) requires authentication.
6. Select Use same settings as my incoming mail server.
7. Click the Advanced tab and confirm:
   • Incoming server (IMAP): 993, encryption SSL/TLS
   • Outgoing server (SMTP): 465, encryption SSL/TLS
8. Click OK, then Next, then Close.

Step 6 — Send a Test Message

Send an email to yourself (or another address you can check) to confirm both sending and receiving are working. Allow a minute or two for the message to round-trip.

Troubleshooting

“Cannot connect to incoming server” or login fails repeatedly

• Double-check that your username is your full email address, not just the part before the @.
• Confirm your password by signing in to webmail. If webmail works but Outlook doesn’t, the password is correct and the issue is in Outlook’s settings.
• Make sure encryption is set to SSL/TLS, not “Auto” or “None.”

“Cannot send mail” / messages stuck in Outbox

• Re-check Step 5 — outgoing authentication is the most common cause.
• Some Internet providers block port 465. If you suspect this, try a different network (such as a mobile hotspot) to confirm. Contact our support team if the issue persists.

Account works but folders look wrong or are missing

• In Outlook, right-click your account name in the folder list and choose IMAP Folders → Query, then subscribe to the folders you want visible (such as Sent, Drafts, Junk, and Trash).

“New Outlook” keeps reappearing

• Toggle New Outlook to Off in the upper-right corner of the Outlook window. If the toggle isn’t visible, you’re already in Outlook Classic.

Need More Help?

If you’ve completed these steps and are still unable to connect, please contact our support team and include:

• The exact error message you’re seeing (a screenshot is ideal)
• Your email address (never your password)
• The version of Outlook you’re using (File → Office Account → About Outlook)

Overview

This guide walks you through adding your email account to Mozilla Thunderbird using IMAP. IMAP keeps your messages synchronized between the server and all your devices, so anything you read, send, or file in Thunderbird is reflected everywhere else you check your mail.

Before you begin

Have the following ready:

• Thunderbird installed on your computer. If you don’t have it yet, download it from thunderbird.net.
• Your full email address (for example, yourname@usgo.net)
• Your email account password

Server Settings (Quick Reference)

Use these settings any time Thunderbird asks for server information.

IMAP — Incoming Mail

SMTP — Outgoing Mail

Step 1 — Open the Account Setup Wizard

1. Launch Thunderbird.
2. Click the menu button (three horizontal lines, upper-right) and choose Account Settings.
3. At the bottom of the left sidebar, click Account Actions → Add Mail Account.

Tip: If this is the first time you’ve opened Thunderbird, the Account Setup screen will open automatically — skip to Step 2.

Step 2 — Enter Your Account Details

1. Your full name — the name your recipients will see (for example, “Jane Smith”).
2. Email address — your full email address (for example, yourname@usgo.net).
3. Password — your email account password. Check Remember password if you don’t want to enter it each time.
4. Click Continue.

Thunderbird will attempt to auto-detect the server settings. If it succeeds, choose IMAP (remote folders) and click Done. If the detected settings don’t match the table above, or if auto-detect fails, click Configure manually and continue to Step 3.

Step 3 — Enter the Server Settings Manually

Fill in the form using the values below:

Incoming Server

• Protocol: IMAP
• Hostname: mail.usgo.net
• Port: 993
• Connection security: SSL/TLS
• Authentication method: Normal password
• Username: your full email address

Outgoing Server

• Hostname: mail.usgo.net
• Port: 465
• Connection security: SSL/TLS
• Authentication method: Normal password
• Username: your full email address

Click Re-test to verify the settings, then click Done.

If Thunderbird shows a security warning about the certificate, confirm that the hostname is spelled correctly. If it is, you can accept the certificate to continue.

Step 4 — Confirm the Account Is Working

1. Your new account should now appear in Thunderbird’s folder pane on the left.
2. Click Get Messages in the toolbar — your Inbox should populate.
3. Send a test message to yourself (or to another address you can check) to confirm both sending and receiving are working.

Step 5 (Optional) — Subscribe to Server Folders

Thunderbird may not automatically show every IMAP folder on the server (such as Sent, Drafts, Junk, and Trash). To choose which folders are visible:

1. Right-click your account name in the folder pane.
2. Choose Subscribe…
3. Check the boxes for the folders you want to see.
4. Click OK.

Step 6 (Optional) — Map Special Folders

To make sure sent mail, drafts, and deleted items are saved on the server (so they appear on your phone and webmail too):

1. Open Account Settings for your email account.
2. Click Copies & Folders.
3. Under When sending messages, automatically, choose Other and select the Sent folder on the server.
4. Under Drafts and Templates, choose Other and select the Drafts folder on the server.
5. Click Server Settings in the left sidebar, then under When I delete a message, choose Move it to this folder and select Trash on the server.

Troubleshooting

“Cannot connect to incoming server” or login fails repeatedly

• Double-check that your username is your full email address, not just the part before the @.
• Confirm your password by signing in to webmail. If webmail works but Thunderbird doesn’t, the password is correct and the issue is in Thunderbird’s settings.
• Make sure connection security is set to SSL/TLS and authentication method is Normal password.

“Cannot send mail” / messages stuck in Outbox

• Open menu → Account Settings → Outgoing Server (SMTP), select your outgoing server, and click Edit to confirm the hostname, port (465), and SSL/TLS settings match the table above.
• Some Internet providers block port 465. If you suspect this, try a different network (such as a mobile hotspot) to confirm. Contact our support team if the issue persists.

Folders look wrong or are missing

• Use the Subscribe… menu (Step 5) to enable the folders you want visible.
• If sent mail isn’t appearing on your other devices, repeat Step 6 to map the special folders to the server.

Thunderbird keeps prompting for a password

• Open menu → Settings → Privacy & Security → Saved Passwords, remove any outdated entries for mail.usgo.net, then re-enter the password and check Remember password.

Need More Help?

If you’ve completed these steps and are still unable to connect, please contact our support team and include:

• The exact error message you’re seeing (a screenshot is ideal)
• Your email address (never your password)
• The version of Thunderbird you’re using (menu → Help → About Thunderbird)

Overview

This guide walks you through adding your email account to the built-in Mail app on an iPhone or iPad using IMAP. IMAP keeps your messages synchronized between the server and all your devices, so anything you read, send, or file on your iPhone or iPad is reflected in webmail and on your computer too.

Before you begin

Have the following ready:

• Your iPhone or iPad running a current version of iOS or iPadOS
• Your full email address (for example, yourname@usgo.net)
• Your email account password
• An active Wi-Fi or cellular connection

Server Settings (Quick Reference)

Use these settings any time iOS asks for server information.

IMAP — Incoming Mail

SMTP — Outgoing Mail

Step 1 — Open Mail Account Settings

1. Open the Settings app on your iPhone or iPad.
2. Scroll down and tap Apps, then tap Mail. (On older iOS versions, tap Mail directly from the main Settings list.)
3. Tap Mail Accounts.
4. Tap Add Account.

Step 2 — Choose “Other” as the Account Type

1. On the account-type list, scroll to the bottom and tap Other.
2. Tap Add Mail Account.

Step 3 — Enter Your Account Details

On the New Account screen, fill in:

• Name — the name your recipients will see (for example, “Jane Smith”).
• Email — your full email address (for example, yourname@usgo.net).
• Password — your email account password.
• Description — a label for the account (for example, “Work Email”). This is what appears in your account list.

Tap Next in the upper-right corner.

Step 4 — Enter the Server Settings

At the top of the next screen, make sure IMAP is selected (not POP).

Incoming Mail Server

• Host Name: mail.usgo.net
• User Name: your full email address
• Password: your email account password

Outgoing Mail Server

• Host Name: mail.usgo.net
• User Name: your full email address
• Password: your email account password

Even though iOS labels the outgoing User Name and Password as “Optional,” you must fill them in — otherwise sending mail will fail.

Tap Next. iOS will verify the settings. This step can take a minute — please be patient.

Step 5 — Save the Account

1. When verification finishes, you’ll see toggles for Mail and Notes. Leave Mail turned on. Notes can be left off unless you want to sync notes via this account.
2. Tap Save in the upper-right corner.

Step 6 — Verify Encryption and Ports

iOS usually picks the correct ports and SSL settings, but it’s worth confirming them, especially if sending or receiving fails on the first try.

Check the incoming (IMAP) server:

1. Go to Settings → Apps → Mail → Mail Accounts and tap the account you just added.
2. Tap the account name (the entry with your email address near the top).
3. Scroll down and tap Advanced.
4. Confirm:
   • Use SSL: On
   • Authentication: Password
   • Server Port: 993
5. Tap the back arrow to return, then tap Done if prompted.

Check the outgoing (SMTP) server:

1. From the same account screen, tap SMTP under Outgoing Mail Server.
2. Tap the primary server (mail.usgo.net).
3. Confirm:
   • Server: On
   • Use SSL: On
   • Authentication: Password
   • Server Port: 465
   • User Name and Password are filled in
4. Tap Done.

Step 7 — Send a Test Message

1. Open the Mail app.
2. Tap your new account’s Inbox — messages should begin to load.
3. Compose a test email to yourself (or to another address you can check) to confirm both sending and receiving are working.

Troubleshooting

“Cannot Get Mail” or “The user name or password for [account] is incorrect”

• Double-check that your User Name is your full email address, not just the part before the @.
• Confirm your password by signing in to webmail. If webmail works but iOS doesn’t, the password is correct and the issue is in iOS’s settings.
• In Advanced, confirm Use SSL is on, Authentication is Password, and the port is 993.

“Cannot Send Mail” / message stays in Outbox

• Re-check the SMTP settings in Step 6. The most common cause is a missing User Name and Password on the outgoing server.
• Confirm Use SSL is on and the port is 465.
• Some cellular carriers or Wi-Fi networks block port 465. If you suspect this, try switching between Wi-Fi and cellular to confirm. Contact our support team if the issue persists.

Server certificate warning (“Cannot Verify Server Identity”)

• Confirm the host name is spelled correctly (mail.usgo.net). If it is, tap Continue or Details → Trust to accept the certificate.

Mail keeps asking for your password

• Go to Settings → Apps → Mail → Mail Accounts, tap your account, and re-enter the password in both the incoming and outgoing (SMTP) sections.

Sent messages, drafts, or deleted mail aren’t syncing

• In Advanced for your account, scroll to Mailbox Behaviors and make sure Drafts Mailbox, Sent Mailbox, Deleted Mailbox, and Archive Mailbox are mapped to the matching folders On the Server rather than On My iPhone/iPad.

Need More Help?

If you’ve completed these steps and are still unable to connect, please contact our support team and include:

• The exact error message you’re seeing (a screenshot is ideal)
• Your email address (never your password)
• Your device model and iOS/iPadOS version (Settings → General → About)

Overview

This guide walks you through adding your email account to an Android phone or tablet using IMAP. IMAP keeps your messages synchronized between the server and all your devices, so anything you read, send, or file on your Android device is reflected in webmail and on your computer too.

Android phones ship with different default mail apps depending on the manufacturer. This guide covers the two most common:

• Gmail app — installed on virtually every Android device. Recommended.
• Samsung Email app — pre-installed on most Samsung Galaxy phones and tablets.

The server settings are the same regardless of which app you use.

Before you begin

Have the following ready:

• Your Android phone or tablet running a current version of Android
• Your full email address (for example, yourname@usgo.net)
• Your email account password
• An active Wi-Fi or cellular connection

Server Settings (Quick Reference)

Use these settings any time Android asks for server information.

IMAP — Incoming Mail

SMTP — Outgoing Mail

Note: Wording varies slightly between Android versions and manufacturers (Samsung, Google, Motorola, etc.). The values stay the same.

Option A — Set Up with the Gmail App (Recommended)

The Gmail app can manage non-Gmail accounts in addition to your Google account.

Step 1 — Open the Gmail App and Start Adding an Account

1. Open the Gmail app.
2. Tap your profile picture (or initial) in the upper-right corner.
3. Tap Add another account.

Step 2 — Choose “Other”

1. On the “Set up email” screen, tap Other at the bottom of the list.
2. Enter your full email address and tap Next.
3. When asked “What type of account is this?”, tap Personal (IMAP).
4. Enter your password and tap Next.

Step 3 — Incoming Server Settings

On the Incoming server settings screen:

• Username: your full email address
• Password: your email account password
• Server: mail.usgo.net

Tap Next. If you see fields for port or security type, set Port to 993 and Security type to SSL/TLS.

Step 4 — Outgoing Server Settings

On the Outgoing server settings screen:

• Make sure Require signing in is turned On.
• Username: your full email address
• Password: your email account password
• SMTP server: mail.usgo.net
• Port: 465
• Security type: SSL/TLS

Tap Next. Gmail will verify the settings — this can take a minute.

Step 5 — Account Options

1. Choose how often you want Gmail to check for new mail (Every 15 minutes is a good default).
2. Leave Notify me when email arrives turned on if you want push-style alerts.
3. Tap Next.
4. On the final screen, enter the name you want recipients to see (for example, “Jane Smith”) and an account label (for example, “Work Email”).
5. Tap Next to finish.

Step 6 — Send a Test Message

1. In Gmail, tap your profile picture and switch to the new account.
2. Tap the Inbox — messages should begin to load.
3. Compose a test email to yourself (or to another address you can check) to confirm both sending and receiving are working.

Option B — Set Up with the Samsung Email App

Use this section if you have a Samsung Galaxy phone or tablet and prefer the built-in Samsung Email app.

Step 1 — Open Samsung Email and Add an Account

1. Open the Email app (it has a blue envelope icon labeled “Email”).
2. If this is your first account, you’ll be taken straight to the setup screen.
3. Otherwise, tap the menu (three lines) → Settings → Add account.

Step 2 — Enter Your Email and Password

1. On the “Add new account” screen, choose Other.
2. Enter your full email address and password.
3. Tap Manual Setup (don’t use Sign In, which often picks the wrong settings).
4. Choose IMAP account.

Step 3 — Incoming Server Settings

• Email address: your full email address
• Username: your full email address
• Password: your email account password
• IMAP server: mail.usgo.net
• Security type: SSL/TLS
• Port: 993

Tap Sign In or Next to continue.

Step 4 — Outgoing Server Settings

• SMTP server: mail.usgo.net
• Security type: SSL/TLS
• Port: 465
• Require authentication to send emails: On
• Username: your full email address
• Password: your email account password

Tap Sign In or Next. Samsung Email will verify the settings — this can take a minute.

Step 5 — Finish Setup

1. Choose your sync frequency (Every 15 minutes is a good default).
2. Enter your display name (what recipients see) and an account label.
3. Tap Done.

Step 6 — Send a Test Message

Open the Inbox to confirm messages load, then send a test email to yourself (or to another address you can check) to confirm both sending and receiving are working.

Troubleshooting

“Couldn’t open connection to server” or login fails repeatedly

• Double-check that your username is your full email address, not just the part before the @.
• Confirm your password by signing in to webmail. If webmail works but your phone doesn’t, the password is correct and the issue is in the app’s settings.
• Confirm Security type is SSL/TLS and Port is 993.

“Couldn’t send message” / message stuck in Outbox

• Open the account settings and re-check the SMTP section. The most common cause is Require sign-in being off, or a blank username/password.
• Confirm Security type is SSL/TLS and Port is 465.
• Some cellular carriers or Wi-Fi networks block port 465. If you suspect this, try switching between Wi-Fi and cellular to confirm. Contact our support team if the issue persists.

Server certificate warning

• Confirm the server name is spelled correctly (mail.usgo.net). If it is, tap Continue or Trust to accept the certificate.

App keeps prompting for your password

• Gmail app: tap your profile picture → Manage accounts on this device → your email account, then re-enter the password.
• Samsung Email: open menu → Settings → your account, then tap each server section and re-enter the password.

Where to change settings later

• Gmail app: profile picture → Manage accounts on this device → your account → Account settings → Server settings.
• Samsung Email: menu (three lines) → Settings → your account → Server settings.

Need More Help?

If you’ve completed these steps and are still unable to connect, please contact our support team and include:

• The exact error message you’re seeing (a screenshot is ideal)
• Your email address (never your password)
• Your device model and Android version (Settings → About phone → Software information)
• Which mail app you’re using (Gmail, Samsung Email, or other)

Overview

This guide walks you through adding your email account to the built-in Mail app on a Mac using IMAP. IMAP keeps your messages synchronized between the server and all your devices, so anything you read, send, or file on your Mac is reflected in webmail and on your phone too.

Before you begin

Have the following ready:

• A Mac running a current version of macOS
• Your full email address (for example, yourname@usgo.net)
• Your email account password
• An active internet connection

Server Settings (Quick Reference)

Use these settings any time Mail asks for server information.

IMAP — Incoming Mail

SMTP — Outgoing Mail

Step 1 — Open Mail Account Setup

1. Open the Mail app from the Dock or Applications folder.
2. From the menu bar, choose Mail → Add Account. (If this is the first time you’ve opened Mail, the Add Account screen appears automatically.)

Alternative path: open System Settings → Internet Accounts → Add Account. The steps from here are the same.

Step 2 — Choose “Other Mail Account”

1. On the “Choose a Mail account provider” screen, scroll to the bottom and select Other Mail Account…
2. Click Continue.

Step 3 — Enter Your Account Details

On the Add a Mail account screen, fill in:

• Name — the name your recipients will see (for example, “Jane Smith”).
• Email Address — your full email address (for example, yourname@usgo.net).
• Password — your email account password.

Click Sign In.

Mail will try to detect the settings automatically. If it succeeds, skip to Step 5. If it shows “Unable to verify account name or password,” continue to Step 4 to enter the settings manually.

Step 4 — Enter the Server Settings Manually

If the manual entry screen appears, fill in:

• Email Address: your full email address
• User Name: your full email address (not just the part before the @)
• Password: your email account password
• Account Type: IMAP
• Incoming Mail Server: mail.usgo.net
• Outgoing Mail Server: mail.usgo.net

Click Sign In. Mail will test the connection — this may take a minute.

Step 5 — Choose Which Apps to Use

1. You’ll be asked to choose which apps to use with this account. Leave Mail turned on. Notes can be left off unless you want to sync notes via this account.
2. Click Done.

Step 6 — Verify Encryption and Ports

By default, Mail automatically manages connection settings and uses SSL on port 993 for IMAP and port 465 for SMTP. It’s worth confirming this, especially if sending or receiving fails on the first try.

Check the incoming (IMAP) server:

1. From the menu bar, choose Mail → Settings… (older macOS: Preferences…).
2. Click the Accounts tab and select your new account in the sidebar.
3. Click Server Settings.
4. Under Incoming Mail Server (IMAP), confirm:
   • User Name is your full email address
   • Host Name is mail.usgo.net
5. If you need to change the port: uncheck Automatically manage connection settings, then confirm Port is 993 and Use TLS/SSL is checked. Authentication should be Password.

Check the outgoing (SMTP) server:

1. In the same Server Settings screen, scroll to Outgoing Mail Server (SMTP).
2. Confirm:
   • User Name is your full email address
   • Host Name is mail.usgo.net
3. If you need to change the port: uncheck Automatically manage connection settings, then confirm Port is 465 and Use TLS/SSL is checked. Authentication should be Password.
4. Click Save.

Alternate ports: If your local firewall or Internet provider blocks the default ports, you can use IMAP port 143 and SMTP port 587, both with TLS/SSL still checked.

Step 7 — Send a Test Message

1. Click the new account’s Inbox in the Mail sidebar — messages should begin to load.
2. Compose a test email to yourself (or to another address you can check) to confirm both sending and receiving are working.

Troubleshooting

“Unable to verify account name or password”

• Double-check that your User Name is your full email address, not just the part before the @.
• Confirm your password by signing in to webmail. If webmail works but Mail doesn’t, the password is correct and the issue is in Mail’s settings.
• In Server Settings, uncheck Automatically manage connection settings and confirm port 993, TLS/SSL on, and Authentication: Password.

“Cannot send mail” / messages stuck in Outbox

• Open Mail → Settings → Accounts → your account → Server Settings, scroll to the SMTP section, and confirm the User Name and Password are filled in.
• Confirm port 465 and TLS/SSL on. If your network blocks port 465, try port 587 instead (still TLS/SSL).
• Try a different network (such as a phone hotspot) to confirm whether the issue is local network filtering.

Certificate warning (“Mail can’t verify the identity of the server”)

• Confirm the host name is spelled correctly (mail.usgo.net). If it is, click Show Certificate, check Always trust, then click Connect.

Mail keeps asking for your password

• Open Mail → Settings → Accounts → your account → Server Settings, and re-enter the password in both the IMAP and SMTP sections, then click Save.
• If the problem persists, open Keychain Access, search for mail.usgo.net, delete the entries, then re-enter your password in Mail.

Sent mail, drafts, or deleted messages aren’t syncing to other devices

• Open Mail → Settings → Accounts → your account → Mailbox Behaviors and make sure Drafts, Sent, Junk, and Trash are set to store messages On the server.
• You may also need to map server folders: in the Mail sidebar, select the appropriate folder under your account, then choose Mailbox → Use This Mailbox As → Sent (or Drafts/Junk/Trash).

Need More Help?

If you’ve completed these steps and are still unable to connect, please contact our support team and include:

• The exact error message you’re seeing (a screenshot is ideal)
• Your email address (never your password)
• Your macOS version (Apple menu → About This Mac) and Mail version

Overview

This guide walks you through adding your email account to the new Outlook for Windows using IMAP. IMAP keeps your messages synchronized between the server and all your devices, so anything you read, send, or file in Outlook is reflected everywhere else you check your mail.

Before you begin

Have the following ready:

• The new Outlook for Windows installed and signed in (you can install it from the Microsoft Store, or toggle Try the new Outlook on from inside Outlook Classic).
• Your full email address (for example, yourname@usgo.net)
• Your email account password

Server Settings (Quick Reference)

Use these settings any time Outlook asks for server information.

IMAP — Incoming Mail

SMTP — Outgoing Mail

Step 1 — Open the Account Setup Wizard

1. Launch the new Outlook app. Confirm the New Outlook toggle in the upper-right is On.
2. If this is your first account, you’ll see the “Welcome to new Outlook” screen — skip to Step 2.
3. Otherwise, click the Settings gear in the upper-right corner.
4. Go to Accounts → Email accounts, then click Add account.

Step 2 — Enter Your Email Address

1. Type your full email address (for example, yourname@usgo.net).
2. Click Continue.
3. Outlook will briefly show Setting things up, then return to the email field. When it does, click Advanced Setup (or Show more, depending on the build).

Step 3 — Choose IMAP

1. From the account-type list, scroll down and click IMAP.
2. Click Show More to expose the port and security fields.

Step 4 — Enter the Server Settings

Fill in the form using the values below:

Incoming (IMAP)

• IMAP Username: your full email address
• IMAP Password: your email account password
• IMAP Incoming Server: mail.usgo.net
• IMAP Incoming Port: 993
• Secure connection type: SSL/TLS (on)

Outgoing (SMTP)

• SMTP Username: your full email address
• SMTP Password: your email account password
• SMTP Outgoing Server: mail.usgo.net
• SMTP Outgoing Port: 465
• Secure connection type: SSL/TLS (on)

Click Continue.

Step 5 — Approve the Microsoft Cloud Sync

1. Outlook will display a message explaining that your mail will be synced to the Microsoft cloud. This is required to use IMAP accounts in the new Outlook. Click Continue.
2. You may see additional prompts about Microsoft’s privacy policies, optional diagnostic data, and “connected experiences.” Choose your preferences and click Next / Accept on each screen.
3. Outlook will briefly display Waiting for IMAP and Setting things up while it provisions the cloud sync.

Step 6 — Finish and Test

1. When setup completes, you’ll be taken to your Inbox. Mail will begin to sync — on larger mailboxes this can take some time.
2. Compose a test email to yourself (or to another address you can check) to confirm both sending and receiving are working.

Troubleshooting

“Something went wrong” or the account won’t add

• Double-check that the IMAP and SMTP usernames are your full email address, not just the part before the @.
• Confirm your password by signing in to webmail. If webmail works but the new Outlook doesn’t, the password is correct and the issue is in Outlook’s settings.
• Confirm port 993 (IMAP) and 465 (SMTP) with SSL/TLS on both.
• Because the new Outlook syncs through Microsoft’s cloud, occasional Microsoft-side outages can block setup. If everything looks correct, wait an hour and try again, or use Outlook Classic / Thunderbird in the meantime.

Mail is slow to appear after setup

• Initial synchronization to the Microsoft cloud can take significantly longer than a direct IMAP connection, especially on large mailboxes. Allow the sync to run for a few hours before troubleshooting further.

“Cannot send mail”

• Open Settings → Accounts → Email accounts, click Manage next to your account, and confirm the SMTP server, port (465), and SSL/TLS settings match the table above.
• Some Internet providers block port 465. If you suspect this, try a different network (such as a mobile hotspot) to confirm. Contact our support team if the issue persists.

You’d rather not sync your mail through Microsoft’s cloud

• Switch back to Outlook Classic by clicking the New Outlook toggle in the upper-right corner to turn it Off, then re-add your account using our Outlook Classic knowledge base article.
• Or use Mozilla Thunderbird, Apple Mail, or your phone’s built-in mail app instead — all of those connect directly to our server.

“New Outlook” toggle won’t turn off

• Some Windows 11 installations no longer include Outlook Classic by default. If the toggle is missing, you may need to install Outlook Classic separately from a Microsoft 365 subscription or the Office installer.

Need More Help?

If you’ve completed these steps and are still unable to connect, please contact our support team and include:

• The exact error message you’re seeing (a screenshot is ideal)
• Your email address (never your password)
• The version of Outlook you’re using (Settings → General → About Outlook)

Welcome to SaveMyService Hosting

Thanks for choosing SaveMyService Hosting for your email. This article is a quick orientation to the two ways you can access your mailbox — Webmail in your browser, or an email client on your phone, tablet, or computer using IMAP. It also covers how we feel about POP3, and why we don’t recommend it for most customers.

The Two Ways to Access Your Email

1. Webmail — the quickest way to get started

You can sign in to your mailbox in any web browser at:

https://webmail.usgo.net

Webmail gives you everything you need to read, compose, organize, and search your mail from any device with a browser — including phones and tablets, where it adapts to the smaller screen. Nothing to install, nothing to configure.

Webmail is a great option if you:

• Are just getting started and want to confirm your account works
• Are traveling or on someone else’s computer
• Prefer not to install an email app
• Want a quick way to check mail in addition to your usual app

2. An email app on your phone or computer — using IMAP

Most customers also set up their email in a dedicated app such as Outlook, Apple Mail, Thunderbird, or the built-in Mail app on their phone. When you do, we recommend connecting using IMAP.

IMAP is the modern standard for email. With IMAP, your messages, folders, sent items, and drafts live on our server and are synchronized to every device you use. Read a message on your phone, and it’s already marked as read when you open your laptop. File something into a folder, and it’s in that folder everywhere. Send a message from your tablet, and it appears in your Sent folder on your desktop.

This is the experience nearly everyone expects from email today, and it’s what we recommend for all customers.

We have step-by-step setup guides for the most common apps:

• Outlook Classic (Windows)
• New Outlook (Windows)
• Mozilla Thunderbird
• Apple Mail (Mac)
• iPhone / iPad
• Android (Gmail app and Samsung Email)

You’ll find each of them in our knowledge base.

A Note on POP3

You may have heard of POP3, an older protocol for downloading email. POP3 was designed in an era when people checked mail from a single computer over a slow dial-up connection. It works by downloading messages from the server to one device — and, by default, removing them from the server in the process.

We don’t recommend POP3 for most customers because it doesn’t match how people use email today. With POP3:

• Your mail doesn’t sync between devices. A message read on your phone will still show as unread on your laptop, and vice versa.
• Your Sent folder and folder organization stay on whichever device you set up POP on. Mail you send from your laptop won’t appear in Sent on your phone, and the folders you create on one device won’t exist on the others.
• There’s a real risk of losing your mail. Once messages are downloaded to your device (and removed from the server), they only exist on that one device. If it’s lost, stolen, or fails, the mail is gone.
• Backups become your responsibility. With IMAP, your mail lives on our server, which we operate and maintain. With POP3, the master copy lives on your device, and it’s up to you to keep it backed up.

When POP3 makes sense

There are some legitimate reasons a customer might prefer POP3 — for example, a very limited mailbox quota on a different account, a strict requirement to keep mail off the server, or a long-established workflow on a single computer. We do support POP3 for customers who understand the trade-offs above and have a clear reason to use it.

If that’s you, please contact our support team and we’ll help you get set up. We’ll walk through the risks with you first so there are no surprises later.

Mailbox Storage

Each mailbox includes 3 GB of storage, which is enough for the typical customer’s day-to-day email, including attachments, sent items, and saved folders. We’ll let you know if your mailbox starts approaching the limit so you have time to clean up or add space.

If you need more room, additional storage is available for $6 per year per GB. Just contact our support team with the amount of extra storage you’d like, and we’ll get it added to your account.

A few quick tips to keep your mailbox tidy:

• Empty your Trash and Junk folders regularly — those messages still count toward your quota.
• Watch out for large attachments. A handful of big PDFs, photos, or videos can eat up storage quickly. Delete or save them to your computer/cloud drive when you don’t need them in your inbox anymore.
• Check your Sent folder too. It’s easy to forget, and large attachments you’ve sent count just like ones you’ve received.

Quick Recommendation

For almost everyone, the best setup is:

1. Bookmark https://webmail.usgo.net for quick access from any browser.
2. Set up your favorite email app on your phone and computer using IMAP, following the guide for your specific app in our knowledge base.

That gives you a consistent, synchronized inbox everywhere you check your mail — with the freedom to fall back to webmail anytime.

Need Help?

If you have any questions about getting started, additional storage, or whether POP3 is right for your situation, please contact our support team. We’re happy to help.

Why Am I Getting “Mailbox Almost Full” Messages?

If you’ve received an email letting you know your mailbox is approaching its storage limit, don’t worry — this is a friendly heads-up from our mail system, not an error. It’s giving you time to either clean up some space or request more storage before your mailbox actually fills up.

This article explains what the warning means and the two things you can do about it.

What the Warning Means

Every SaveMyService Hosting mailbox includes 3 GB of storage by default. That space is shared across everything in your account — your Inbox, Sent folder, Drafts, Trash, Junk, and any folders you’ve created.

When your mailbox reaches roughly 80–90% of its limit, our system sends you a warning so you can take action early. If the mailbox actually reaches 100%, a few things start to go wrong:

• New incoming mail may be rejected and bounced back to the sender with a “mailbox full” error.
• Sending may stop working in some email apps, since they can’t save a copy of the message to your Sent folder.
• Sync errors may appear in your phone or desktop app.

The good news: as long as you act on the warning, none of that has to happen.

You Have Two Options

Option 1 — Clean Up Some Space

For most customers, a few minutes of cleanup is enough to free up plenty of room. Here’s where to look, in the order that usually pays off the most:

1. Empty your Trash and Junk folders.

These are the biggest sources of “hidden” storage use. Deleted and spam messages still count toward your quota until the folders are emptied.

• In Webmail (https://webmail.usgo.net): right-click the Trash folder and choose Empty folder. Do the same for Junk / Spam.
• In Outlook, Thunderbird, Apple Mail, or your phone’s mail app: open the folder, select all messages, and delete them. Then empty the Trash folder afterward.

2. Look for large attachments.

A small number of big files — PDFs, photos, videos, scanned documents — usually accounts for most of a mailbox’s storage use.

• In Webmail, sort your Inbox and Sent folder by Size (largest first) to find the worst offenders quickly.
• For attachments you want to keep, save them to your computer or a cloud drive (OneDrive, Google Drive, Dropbox, iCloud, etc.), then delete the original email.

3. Don’t forget your Sent folder.

It’s easy to overlook, but large attachments you’ve sent count just as much as ones you’ve received. Sorting Sent by size and cleaning out a few large messages can recover a surprising amount of space.

4. Clean out old newsletters and notifications.

Mailing lists, receipts, shipping notifications, and automated alerts pile up over the years. A quick search for common senders (for example, noreply, newsletter, or a specific store) lets you select and delete them in bulk.

5. Empty Trash one more time when you’re done.

Deleting messages in most mail apps just moves them to Trash. To actually free the space, empty the Trash folder again after your cleanup.

After cleanup, it can take a few minutes for the storage counter to catch up. The warning emails will stop on their own once you’re back under the threshold.

Option 2 — Request More Storage

If you’d rather keep everything and just expand your mailbox, additional storage is available for $6 per year, per GB.

To request more storage, just send a quick email to info@savemyservice.com and let us know:

• The email address you’d like more storage on
• How much extra space you’d like (for example, 2 GB or 5 GB)

We’ll add it to your account and confirm by email. The extra storage stays in place until you ask us to change it.

How to Check Your Current Usage

You can see how full your mailbox is in Webmail at any time:

1. Sign in at https://webmail.usgo.net.
2. Look near the bottom of the folder list (or in your account settings, depending on which webmail view you’re using). You’ll see your current usage and total quota.

Most email apps also show a quota bar in the account or folder settings, though where exactly varies by app.

A Few Tips to Avoid Quota Warnings in the Future

• Empty Trash and Junk on a schedule. Once a month is plenty for most people.
• Unsubscribe from lists you don’t read. Less incoming clutter means less to clean up later.
• Save important attachments outside your mailbox. Photos, contracts, and tax documents are safer (and lighter on your quota) in a cloud drive or local backup.
• Be mindful of “Reply All” threads with large attachments. Every reply quotes the previous message — including its attachments — which can balloon storage use quickly.

Need Help?

If you’d like a hand with cleanup, you’re not sure what’s using up your space, or you’d like to request additional storage, please contact our support team. We’re happy to help.

How Do I Change My Email Password?

You can change your email password yourself in Webmail at any time — no need to contact support. After you change it in Webmail, you’ll also need to update the saved password in any email app where your account is set up (on your phone, tablet, or computer). This article walks you through both.

Password Requirements

To keep your mailbox secure, your new password must meet all of the following:

• At least 8 characters long
• A mix of letters, numbers, and symbols (for example, !, ?, #, %)
• Not the same as any recent password you’ve used on this account

Tips for a strong password:

• Longer is stronger — aim for 12–16 characters if you can.
• Avoid words that are obvious for you (your name, your domain, “password,” the current year, etc.).
• Don’t reuse a password from another website. If that site is ever breached, attackers will try the same password on your email.
• Consider using a password manager (such as 1Password, Bitwarden, or your browser’s built-in manager) to generate and store a strong unique password.

Step 1 — Change Your Password in Webmail

1. Sign in to Webmail at https://webmail.usgo.net using your current email address and password.
2. Click the gear / Settings icon in the upper-right corner.
3. In the left sidebar, click Basic Settings.
4. Scroll to the bottom of the Basic Settings page and click Change Password.
5. Enter your current password, then your new password twice to confirm.
6. Click Save (or Change Password).

You’ll get an on-screen confirmation that the change was successful. The new password is in effect immediately.

Important: after this point, your old password no longer works. Your email apps will start prompting for the new one — sometimes within seconds, sometimes the next time they try to check for mail. Continue to Step 2 to update them.

Step 2 — Update the Password in Your Email Apps

If you check email on more than one device or in more than one app, you’ll need to update the saved password in each one. Until you do, those apps will keep trying the old password, fail, and may eventually display a warning or stop syncing.

Below are the most common places to update your saved password. You only need to follow the section for the apps you actually use.

Outlook Classic (Windows)

1. Go to File → Account Settings → Account Settings.
2. Double-click your email account.
3. Enter the new password in the Password field.
4. Click Next, then Close.

If Outlook also prompts you with a Windows credential pop-up the next time it checks mail, enter the new password there and check Remember my credentials.

New Outlook (Windows)

1. Click the Settings gear in the upper-right corner.
2. Go to Accounts → Email accounts.
3. Click Manage next to your account.
4. Update both the IMAP password and the SMTP password with your new password.
5. Click Save.

Note: Because the new Outlook syncs your mailbox through Microsoft’s cloud, it may take a few minutes for the new password to fully propagate.

Mozilla Thunderbird

1. When Thunderbird next tries to check or send mail, it will prompt you for the password.
2. Enter your new password and check Use Password Manager to remember this password, then click OK.

If Thunderbird doesn’t prompt you, you can clear the old saved password manually:

1. Click the menu (three lines) → Settings → Privacy & Security.
2. Scroll to Passwords and click Saved Passwords…
3. Find the entries for mail.usgo.net, select them, and click Remove.
4. Close the dialog. The next time Thunderbird checks mail, it will prompt for the new password.

Apple Mail (Mac)

1. From the menu bar, choose Mail → Settings… (older macOS: Preferences…).
2. Click the Accounts tab and select your account.
3. Click Server Settings.
4. Update the password in both the Incoming Mail Server (IMAP) and Outgoing Mail Server (SMTP) sections.
5. Click Save.

If Mac Mail continues to prompt for a password after saving, open Keychain Access, search for mail.usgo.net, delete the old entries, then re-enter the new password in Mail.

iPhone / iPad (Apple Mail)

1. Open Settings → Apps → Mail → Mail Accounts (older iOS: Settings → Mail → Accounts).
2. Tap your email account, then tap the account name with your email address near the top.
3. Enter the new password in the Password field.
4. Tap SMTP under Outgoing Mail Server, tap the primary server (mail.usgo.net), and update the password there too.
5. Tap Done.

Android — Gmail App

1. Open the Gmail app and tap your profile picture in the upper-right corner.
2. Tap Manage accounts on this device.
3. Tap your email account, then tap Account settings → Server settings.
4. Update the password under Incoming server settings, then return and do the same under Outgoing server settings.
5. Tap Done in each section.

Android — Samsung Email

1. Open the Email app, then tap the menu (three lines) → Settings.
2. Tap your email account.
3. Tap Server settings.
4. Update the password under both Incoming server and Outgoing server.
5. Tap Done.

What If I’ve Forgotten My Current Password?

If you don’t know your current password, you won’t be able to change it from inside Webmail. In that case, please contact our support team from an email address we can verify (or a phone number on file), and we’ll help reset it for you.

If You Think Your Account Has Been Compromised

If you’re changing your password because of unusual activity — strange sent messages, mail you didn’t read showing as read, or login alerts you don’t recognize — we recommend you also:

• Change the password right away using the steps above.
• Update the password in every device and app that has your account configured.
• Sign out of Webmail everywhere, then sign back in with the new password.
• Review your Sent folder for anything you didn’t send, and check for forwarding rules or filters you didn’t create (Settings → Mail → Rules / Filter Rules in Webmail).
• Contact us at info@savemyservice.com so we can review the account on our side.

Need Help?

If you run into any trouble changing your password or updating it in your email apps, please contact our support team. We’re happy to help.

My Email Isn’t Sending — Troubleshooting Checklist

If you can receive mail but messages won’t send — or they sit in your Outbox forever — the cause is almost always one of a handful of common issues. Work through this checklist in order. Most customers find and fix the problem in the first three or four steps.

Before You Start — A Quick Test

Try sending an email from Webmail first:

1. Open https://webmail.usgo.net and sign in.
2. Compose a short test message to yourself.
3. Click Send.

If sending works in Webmail but not in your email app — the issue is in your app’s settings or your network. Continue to Step 1.

If sending doesn’t work in Webmail either — the issue isn’t in your app. Skip to the “Still Stuck” section at the bottom and contact us.

Step 1 — Verify Your SMTP Settings

The most common cause of “can’t send” problems is an incorrect outgoing server (SMTP) configuration. Open your email app’s account settings and confirm the outgoing server matches exactly:

A few of the most common mistakes:

• Username is just the local part (for example, jane instead of jane@usgo.net). It must be the full email address.
• SMTP authentication is turned off. “My outgoing server requires authentication” (or similar) must be on, using the same credentials as the incoming server.
• Wrong port or no encryption. The outgoing server uses port 465 with SSL/TLS. Other ports and “None / Auto” encryption settings will not work.
• SMTP password is blank. Some apps label the SMTP username/password as “optional” — they aren’t. Both fields must be filled in.

If you’re not sure where these settings are in your app, see the matching setup article in our knowledge base (Outlook Classic, New Outlook, Thunderbird, Apple Mail, iPhone/iPad, or Android).

Step 2 — Did You Recently Change Your Password?

If you changed your email password in Webmail, your email apps are still trying to use the old password and will fail to send (and often fail to receive too). You need to update the saved password in every app.

See our knowledge base article “How Do I Change My Email Password?” for app-by-app instructions on updating the saved password.

Step 3 — Is Your Network Blocking Port 465?

Some Internet providers, hotel/airport Wi-Fi networks, and corporate firewalls block outbound connections on port 465 to cut down on spam from infected computers. The symptoms look exactly like an authentication failure or a frozen Outbox.

Quick test: switch to a different network and try sending again.

• On a phone — turn off Wi-Fi so you’re on cellular data, then try to send.
• On a laptop — tether to your phone’s hotspot, then try to send.

If sending works on the other network, your original network is blocking port 465. You’ll need to either:

• Use Webmail at https://webmail.usgo.net from that network (it uses standard web ports that almost no network blocks), or
• Ask the network administrator to allow outbound port 465, or
• Contact us so we can help you find a workaround.

Step 4 — Antivirus or Firewall Software Interfering

Security software that scans your email — including Norton, McAfee, Bitdefender, Kaspersky, ESET, AVG, and similar — can interfere with secure SMTP connections. It typically tries to act as a “middleman” between your email app and our server, which breaks the encrypted connection.

To check whether this is the issue:

1. Open your antivirus or security suite.
2. Look for a setting called Email scanning, Mail shield, Outgoing email protection, or similar.
3. Temporarily disable it and try to send again.

If sending works with email scanning off:

• Leave it off (modern mail clients already validate the secure connection and your mailbox is server-side spam/virus filtered), or
• Add an exception for mail.usgo.net in the security software’s settings, then re-enable scanning.

Windows Defender Firewall and macOS’s built-in firewall rarely cause this problem, but a quick reboot is always worth trying if something seems stuck.

Step 5 — Check the Bounce Message

If your message did send from our server but came back to your Inbox a few minutes later as a “Delivery Status Notification” or “Mail Delivery Failed” message, the issue isn’t with sending — it’s with the recipient’s server refusing the message. Open the bounce and look for a line beginning with a number like 550 or 552. Common reasons include:

• Mailbox not found / no such user — double-check the recipient’s address for typos.
• Mailbox full — the recipient’s mailbox is over its storage quota.
• Message blocked as spam — the recipient’s server flagged the message. Ask the recipient to whitelist your address or check their junk folder.
• Attachment too large — many providers cap attachments around 10–25 MB. Use a file-sharing service (OneDrive, Google Drive, Dropbox, WeTransfer) for large files.

If the bounce mentions our server or a problem on your end, forward it to info@savemyservice.com and we’ll take a look.

Step 6 — Sending Limits

To protect everyone on the platform from compromised accounts being used to blast spam, mailboxes are subject to hourly and daily limits on outgoing messages and recipients. The limits are generous enough that normal use will never come close, but they can be reached if:

• You’re sending a large mailing or newsletter to a long recipient list.
• A loop or misconfiguration is causing your account to send the same message repeatedly.
• Your account has been compromised and is sending spam without your knowledge (see Step 7).

When the limit is reached, sending stops temporarily and your app will report a generic send failure. Limits reset automatically. If you legitimately need to send a high volume of mail, please contact us in advance — we may be able to raise your limits or recommend a better-suited solution for bulk mail.

Step 7 — Could Your Account Be Sending Spam?

If your account has been compromised and is sending spam, our system will sometimes suspend outbound sending automatically to protect the rest of our customers and our mail server’s reputation. You’ll typically see a clear authentication or “sending disabled” error from your app.

Signs that this may be what’s happening:

• Strange messages in your Sent folder that you didn’t send.
• A flood of bounce messages for emails you never composed.
• Friends or contacts telling you they’ve received odd messages from you.
• Login alerts from locations you don’t recognize.

If any of those sound familiar:

1. Change your password immediately in Webmail (see our “How Do I Change My Email Password?” article).
2. Update the new password in every email app on every device.
3. Review your Sent folder, drafts, and any rules/filters for things you didn’t create.
4. Contact us at info@savemyservice.com so we can review the account and re-enable sending once it’s secure.

Still Stuck?

If you’ve worked through the steps above and you still can’t send, please contact our support team. To help us help you faster, include:

• Your email address (never your password)
• The email app and device you’re using (for example, “Outlook Classic on Windows 11” or “Mail on iPhone, iOS 18”)
• The exact error message you’re seeing (a screenshot is ideal)
• Whether Webmail at https://webmail.usgo.net can send successfully
• Whether you’ve recently changed your password
• Whether you’ve tried a different network (such as a phone hotspot)

With that information we can usually pinpoint the issue on the first reply.